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Mitel Forums => Mitel Software Applications => Topic started by: brogerson on November 20, 2019, 08:30:25 AM

Title: Double Numbers in Management Studio (Call Recording)
Post by: brogerson on November 20, 2019, 08:30:25 AM

In the All Calls I Can View section in management studio numbers are doubled for outbound calls.

i.e,   Instead of just seeing the digits dialed 9905XXXXXX,  you would see 9905XXXXXXX9905XXXXXXX

See attachement

Title: Re: Double Numbers in Management Studio (Call Recording)
Post by: ZuluAlpha on November 20, 2019, 01:36:45 PM

Looks like it's only happening for area code 416 numbers.

Title: Re: Double Numbers in Management Studio (Call Recording)
Post by: brogerson on November 20, 2019, 01:50:20 PM

416 is in the screen shot but it happens to random numbers and random extensions.

The same extension can make two outbound calls and one call shows the number properly and the next call will be duplicated.

The CCS trace from the PBX shows the number once but the raw data from the call recording shows the number twice.