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Mitel Forums => SIP On Mitel => Topic started by: Ryanc on November 19, 2019, 10:54:02 AM

Title: Unable to get Gamma SIP working on Mitel 5000
Post by: Ryanc on November 19, 2019, 10:54:02 AM

Hi, I am having some trouble setting up Gamma SIP on a Mitel HX running V6.3. No SIP traffic seems to be hitting the system but one thing that I noticed in the SIP logs is this:

[2019-11-19 15:30:23 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:30:23 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:30:31 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:30:31 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:30:33 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:30:33 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:30:41 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:30:41 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:30:53 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:30:53 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:01 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:31:01 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:03 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:31:03 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:11 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:31:11 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:23 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:31:23 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:31 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:31:31 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:33 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:31:33 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.

This seems to be non stop and I suspect my problems might lie with this error message. Any idea what this means and how to fix this? Any help is appreciated.

Title: Re: Unable to get Gamma SIP working on Mitel 5000
Post by: NEPhoneGuy on November 19, 2019, 01:24:23 PM

Might confirm that the SIP stack is enabled on the system. On later versions by default, it's toggled off.

System->IP Settings->Advanced IP Settings->SIP UDP Listening Port Enable needs to be set to 'Yes'

Title: Re: Unable to get Gamma SIP working on Mitel 5000
Post by: sarond on November 20, 2019, 01:01:01 AM

Quote from: NEPhoneGuy on November 19, 2019, 01:24:23 PM

Might confirm that the SIP stack is enabled on the system. On later versions by default, it's toggled off.

System->IP Settings->Advanced IP Settings->SIP UDP Listening Port Enable needs to be set to 'Yes'

And don't forget to reboot system as it doesn't take affect until after that.

Title: Re: Unable to get Gamma SIP working on Mitel 5000
Post by: Dogbreath on December 24, 2019, 11:28:35 AM

FWIW, you don't register with Gamma as such, it's IP-authenticated.