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Mitel Forums => Mitel Software Applications => Topic started by: pen-nerd on November 18, 2019, 03:25:28 PM

Title: Micollab client deployment certificate expired, micollab server certificate not
Post by: pen-nerd on November 18, 2019, 03:25:28 PM

I'm trying to deploy some new Micollab clients for iphone users and they are getting an error 33 indicating that the server certificate is expired.  Using a web browser to view the certificate I can see the valid dates and the cert is indeed expired. 

The problem is I can't figure out where to configure THAT certificate.  If I log in to the Micollab server manager, go to Security -> Web Server, I can see the installed certificate and it is not expired.  Obviously there are multiple sites on the server, and they must be using different certificates but I can't figure out how to change the certificate for the deployment site which appears to be located on port 36008 of the same host system. 

For example https://MyMicollabServer.org/server-manager works fine, no cert error. https://MyMicollabServer.org/portal also works correctly.  However, https://MyMicollabServer.org:36008/?S_VER=2&S_KEY=blahblahblah has an expired cert.  Can someone point me in the direction of where that certificate can be updated?

Thank you for any assistance,

Bill

Title: Re: Micollab client deployment certificate expired, micollab server certificate not
Post by: martyn on November 18, 2019, 04:41:03 PM

Is the Micollab sitting behind a MBG Web Proxy?

Title: Re: Micollab client deployment certificate expired, micollab server certificate not
Post by: johnp on November 18, 2019, 06:58:11 PM

Version and certificate type i.e. who is the signer might help. Also the previous question. I would also check for expired tokens under Web Services and the mbg(s) under client deployment connections

Title: Re: Micollab client deployment certificate expired, micollab server certificate not
Post by: pen-nerd on November 20, 2019, 01:17:57 PM

Thanks guys.  The problem was indeed in the Micollab Client Deployment  -> Configuration -> Connection to MBGs   where my connections were expired. I reauthorized them there after struggling with the necessary popups.  When I tested the configuration on the Micollab Client Deployment  -> Diagnostics tab, it still showed up as Certificate expired.  On a whim, I restarted the servers and bingo, it works again. 

Thanks for your assistance!