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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: djones on November 11, 2019, 04:44:17 PM

Title: Contact Center Client does not show all ACD Agents
Post by: djones on November 11, 2019, 04:44:17 PM

Hello All,

Contact Center Client on my companies system is not showing all of the ACD agents that are setup and answering calls.  When I click on

Real Time > Agent

There are 4 agents they are not listed and a search for them comes up empty; but these ACD Agents are logged in and receive calls from their various groups.

Does anyone have any idea what is causing this?

Thanks in advance.

Title: Re: Contact Center Client does not show all ACD Agents
Post by: patmcg on November 11, 2019, 09:14:06 PM

You need to have an employee created for each agent

For the ones not showing they are probably not allocated against an emoloyee

Title: Re: Contact Center Client does not show all ACD Agents
Post by: sarond on November 11, 2019, 11:15:07 PM

You also have to make sure realtime is activated for them.

Title: Re: Contact Center Client does not show all ACD Agents
Post by: djones on November 13, 2019, 01:14:24 PM

All is fixed now!  It seems that some were fixed with solution 1 and some were fixed with solution 2.

Thank you very much for your help! :)