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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on November 11, 2019, 08:35:03 AM

Title: Delay Ring to Headset
Post by: pakman on November 11, 2019, 08:35:03 AM

I've got agents telling me their phone rings once then in the headset. They would like this fixed. Initially, I thought it was a COS issue and I put my phone on their COS and experienced the delay myself. I put my phone on my test COS and no delay. I compared the two and found zero differences. I retested with both COS and this time had no delay with either. So is this something I can control or just a timing issue?

thanks,

Title: Re: Delay Ring to Headset
Post by: sunspark on November 12, 2019, 05:58:00 AM

try to clear all  features keys

Title: Re: Delay Ring to Headset
Post by: VinceWhirlwind on November 12, 2019, 07:03:14 PM

All agents?
What happens if you log a complaining agent into the phone of an agent that doesn't have the same issue?