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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rgardeck on November 05, 2019, 12:34:27 PM

Title: Transfer to Voicmail
Post by: rgardeck on November 05, 2019, 12:34:27 PM

We migrated from an Inter-tel system to the Mitel 3300.
With the Inter-tel, our receptionist was very easily able to transfer an incoming call directly to our voicemail supervising the call to see if the user is present or not.

Example: A sales calls comes in and our receptionist answers. She calls me, but I am away from my desk, so I would like her to transfer that call directly to my voicemail.

I know this sounds simple, but how can the receptionist transfer to voicemail after first supervising the call to see whether I am at my desk or not?


EDIT:
I have found the answer.

Title: Re: Transfer to Voicmail
Post by: sarond on November 06, 2019, 03:18:17 AM

I know you have found your answer but for others searching I'm guessing you just used the voicemail key to transfer the caller rather than the transfer key.

Title: Re: Transfer to Voicmail
Post by: rgardeck on November 06, 2019, 08:41:42 AM

Good Morning,

Actually, I pressed the transfer key and it then puts the caller on hold. Once caller is on hold, I then pressed the voicemail key followed by the extension.
This gives our receptionist the functionality to transfer a caller to anyone's voicemail.