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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: ajiziboc on October 30, 2019, 11:43:48 AM

Title: SIP Phone - Show Call ID of Transfers
Post by: ajiziboc on October 30, 2019, 11:43:48 AM

Hey all,

Does anyone know a way of showing caller ID after making a transfer? For example, you are in call with an external caller and they ask to be transferred to, let's say, human resources - human resources is x1212. 1212 is listed as "HR DESK" in MiVoice 250 database. "HR DESK" shows as caller ID when you make internal calls to x1212. Is there any way to get the same caller ID when making transfers on a wireless SIP phone - mostly for confirmation that you entered the correct extension for transfer?

Thanks in advance for any help!

Title: Re: SIP Phone - Show Call ID of Transfers
Post by: Tech Electronics on October 30, 2019, 11:48:46 AM

ajiziboc,

A SIP Device can't see the System Directory as it is not a real time service.

A SIP Device will only send messages to the MiVO-250 when it sends OPTIONS, UPDATES, REGISTRATIONS, or INVITES; i.e. it does not perform a look-up of an extension prior to making a call.

What you can do, if the SIP Device supports it, is to setup the Internal Directory of the SIP Device to know what each extension is.

Sorry,

TE

Title: Re: SIP Phone - Show Call ID of Transfers
Post by: ajiziboc on October 30, 2019, 12:18:59 PM

Alright, thank you TE. It's just a Mitel 5624 so it probably doesn't have that ability but I'll check.

Appreciate it!