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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Mattmayn on December 06, 2010, 09:20:42 AM

Title: ACD logout
Post by: Mattmayn on December 06, 2010, 09:20:42 AM

Is there a way to auto logout ACD Agents at a certain time? I know you can log out agents for no answer but that doesn't apply to my situation (most agents are outbound only).

Title: Re: ACD logout
Post by: ralph on December 06, 2010, 10:47:37 AM

If you're trying to close an ACD group, the only way I know how to do that is to put the group in DND.   That does involve someone dialing the code to do it.   I've seen a 6160 set up to dial the remote code at specific times but in general I usually tell the customer the ACD group supervisor will have to do it.

Ralph

Title: Re: ACD logout
Post by: bobcheese on December 06, 2010, 02:13:54 PM

6115 (interactive contact center) will allow you to put a path in and out of DND based around time schedules.

Title: Re: ACD logout
Post by: bluewhite4 on December 06, 2010, 02:38:50 PM

We've used a NuPoint Call Director mailbox with a schedule ahead of a ACD queue to effectively do the same thing.

Title: Re: ACD logout
Post by: Chakara on December 06, 2010, 10:14:13 PM

  I like Call Director - and haven't played with it since like version 9 - can't wait for an excuse to play with the new goodies! :)

-Chak

Title: Re: ACD logout
Post by: bluewhite4 on December 06, 2010, 10:24:35 PM

Call Director's nice, but I still have issues with it. I will say it has gotten me out of same jams that embedded just could never properly take care of. I still go back and forth between Call Director and 6510 Messaging Server. Some of the schedule stuff on the Messaging Server puts the NuPoint to shame....