Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: CobolUser on September 18, 2019, 05:07:12 AM

Title: Hunt group moving to another hunt group
Post by: CobolUser on September 18, 2019, 05:07:12 AM

Hi, I have 5 specific hunt groups, all working fine. I just have one change I would like to make, which is if the calls are not answered in one hunt group then it moves to another specific one.
Any help would be appreciated.

Title: Re: Hunt group moving to another hunt group
Post by: DND ON on September 18, 2019, 06:44:14 AM

Have the first hunt group recall to the second, and adjust the hunt group recall timer to the desired time for that to happen.

While in hunt group programming, press F1 for help.

Title: Re: Hunt group moving to another hunt group
Post by: acejavelin on September 18, 2019, 08:38:42 PM

I don't know your level of experience with this system, but I would like to add that you do NOT use the hunt group's Overflow setting for this... it is not what it appears to be.