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Mitel Forums => Mitel Software Applications => Topic started by: doncarlyon on August 30, 2019, 12:20:13 PM

Title: MiCC - IVR port setup
Post by: doncarlyon on August 30, 2019, 12:20:13 PM

Ok here is the scenario
MiVB 9
MiCC 9

2 trunk gateways
1 enterprise server
1 remote server
16 ports
16 redundant ports

How would you configure this?

Currently have 16 ports on trunk gateway 1, which are secondary to trunk gateway 2. These use enterprise server.

Also have 16 ports on trunk gateway 2, which are secondary to trunk gateway 1. These use the remote server.

All 32 ports in a hunt group, interleaved.

Calls bounce around the group of ports and route perfectly fine...

However, the reporting is not working. Call 1 is reported, call 2 is not... and so on.

Title: Re: MiCC - IVR port setup
Post by: doncarlyon on September 04, 2019, 04:58:57 AM

Surely there are users with experience of configuring IVR ports??

Title: Re: MiCC - IVR port setup
Post by: Dogbreath on September 05, 2019, 06:58:28 AM

In the reporting, by any chance, is it only the ports on gateway 1 that appear [or vice versa]?

Title: Re: MiCC - IVR port setup
Post by: doncarlyon on September 11, 2019, 06:02:45 AM

Correct, calls that hit a port on the same controller as the hunt group are reported. The next call hits a port on the other controller and isn't reported.

Title: Re: MiCC - IVR port setup
Post by: Dogbreath on September 11, 2019, 08:04:56 AM

Do you have anything in SMDR explorer for gateway 2? If not, check this:

http://micc.mitel.com/kb/TroubleshooterGuide50571.aspx