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Mitel Forums => Mitel Software Applications => Topic started by: imanm93 on August 08, 2019, 08:47:12 AM

Title: Restrict the access of Workforce Scheduling in MiContact Center
Post by: imanm93 on August 08, 2019, 08:47:12 AM

Hi
We need to restrict some supervisors for not having access to the others supervisors agents list and their shifts.
Is there any way to do this?
PS: I'm aware that we can restrict the monitoring (MiContact Client) for supervisors and create some profiles, but I couldn't find anything to restrict them in Workforce Scheduling.