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Mitel Forums => Mitel Software Applications => Topic started by: Ericlaracuente on August 05, 2019, 11:48:06 PM

Title: Nupoint Advanced UM, emails not updating MWI.
Post by: Ericlaracuente on August 05, 2019, 11:48:06 PM

Hello,

I just finished setting up the Nupoint Advanced UM for my site. I have the email working fine to my test user, but I seem to be having issues with it updating back to Nupoint. Here's the scenario:

User receives a voicemail, the MWI lights up at the users phone, and an email is waiting in the users inbox. When checking the voicemail via Outlook, I can listen to it fine and mark the email as read but it doesn't update Nupoint and it keeps the voicemail as new.

Anything I can do to check this out?

Nupoint 8, IMAP, Exchange 2016. Superuser created and all changes as detailed in the engineering guidines.

Thanks for any help in advanced.

Thank you!

Title: Re: Nupoint Advanced UM, emails not updating MWI.
Post by: VinceWhirlwind on August 06, 2019, 01:32:26 AM

How many exchange *mailbox* servers belong to that cluster?