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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ASCStech on December 01, 2010, 06:03:27 AM

Title: **FAIL** Teleworker to MBG upgrade
Post by: ASCStech on December 01, 2010, 06:03:27 AM

Guys,
just managed to do an upgrade from MSL8.2.15 TW4.5, to MSL 9.0.22 MBG5.2 and got the following error.
When the server rebooted i did not get the option to download a Blade. I had to go to the AMC and clear the hardware id then reassign. The blade download was then available. However i am now getting the following when attempting to sync.
Any ideas?
i will contact the distributor tomorrow to see if they can help too.
Thanks

The following error occurred during the last sync:
An error occurred while receiving ServiceLink configuration information from the Applications Management Centre. If this error persists, contact your solution provider for assistance [Permission denied: synchronization token rejected]

Title: Re: **FAIL** Teleworker to MBG upgrade
Post by: bobcheese on December 01, 2010, 07:52:43 AM

There is an FOC upgrade license that needs applying to the AMC record to allow an upgrade to MBG. I will try and find the PN.....

Title: Re: **FAIL** Teleworker to MBG upgrade
Post by: bobcheese on December 01, 2010, 08:04:43 AM

54004578  TW4.5 to MBG 5.2 Upgrade License

Title: Re: **FAIL** Teleworker to MBG upgrade
Post by: ASCStech on December 01, 2010, 06:00:48 PM

thanks guys, pretty sure i have applied that but will go back and check on the AMC to make sure.

Title: Re: **FAIL** Teleworker to MBG upgrade
Post by: ASCStech on December 02, 2010, 07:02:43 PM

Bob,
in the end i had to get the app record cleared at AMC, then deactivate servicelink on the MBG and reactivate again. Synch'd first time!!
Thanks for the info.
Chris