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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: RLyon on August 05, 2019, 11:48:01 AM

Title: outgoing yes, incoming no for Sip
Post by: RLyon on August 05, 2019, 11:48:01 AM

I have a system that worked great until I believe a power surge happened. I can make Outgoing calls on the SIP line (Port 5060) but can not get incoming. It's as if our routing is messed up. Our Sip provider is showing us at a 1034 port. Mitel said it is more likely a hop in the routing but getting stuck there. I called our SIP provider and they tried to make an incoming call but can't even see it on their end. I had Mitel Teamview in and verify all ports and IP's. Can you think of anything else it could be.

Title: Re: outgoing yes, incoming no for Sip
Post by: Tech Electronics on August 05, 2019, 05:24:54 PM

RLyon,

Have you turned on the SIP trace in the system to see if you are receiving the SIP packets?

Thanks,

TE


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