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Mitel Forums => Mitel Software Applications => Topic started by: Guygef on July 25, 2019, 12:31:18 PM

Title: Trouble with login
Post by: Guygef on July 25, 2019, 12:31:18 PM

Using windows 7. Cnnected through pulse secure, logged in to Micollab client but can not go online, the telephone icon stays grey.
Have been working this way for 2-3 years now, today is the first time I encountered this problem.
Can any one suggest a solution?

Title: Re: Trouble with login
Post by: VinceWhirlwind on July 25, 2019, 10:25:15 PM

Is the MiCollab Client connecting to the MiCollab Server?
Is the user logged into the deskphone? Or is some other phone selected in MiCollab Client?