Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: RLyon on July 10, 2019, 05:06:24 PM

Title: vm going to main recording
Post by: RLyon on July 10, 2019, 05:06:24 PM

I added a new phone and have it initialized but when I test it but it goes to a recording I use for the main trunk. why do I not get the phones personal

Title: Re: vm going to main recording
Post by: RLyon on July 10, 2019, 05:43:11 PM

After testing it and watching on the A&D I see it's in a loop. I can call ext. 1026 (6940) and wait for the VM, instead it seems to go to the Main CRA that comes in on the trunk and goes through it again. It's like it has a recall or overflow and the CRA is the destination. Can't find the cause.

Title: Re: vm going to main recording
Post by: DND ON on July 10, 2019, 06:45:48 PM

Is there a Forward Path assigned, and is System Forwarding enabled?

Title: Re: vm going to main recording
Post by: RLyon on July 11, 2019, 09:20:27 AM

For some reason the "User" got removed. It works now