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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: synthesis on June 28, 2019, 03:54:18 AM

Title: NO DISTB message when dialing ring group pilot number
Post by: synthesis on June 28, 2019, 03:54:18 AM

Hello. I have created a ring group with the ring group mode as Terminal Ring with the other settings left as defaults.  This ring group has 4 members who are hot desk users that log into an extension. I tried calling the ring group pilot number where only one member was logged in but I am getting a NO DISTB message. However, if I call this user directly using their hot desk ID, it works.

I also noticed under Ring Group Members in the Ring Groups form that the available user's presence changed to Absent.

What could be the reason why the pilot ring group number is not ringing the phone?

Title: Re: NO DISTB message when dialing ring group pilot number
Post by: Dogbreath on June 28, 2019, 04:39:32 AM

If member's presence is absent they won't get calls.

Title: Re: NO DISTB message when dialing ring group pilot number
Post by: synthesis on June 28, 2019, 05:43:27 AM

Quote from: Dogbreath on June 28, 2019, 04:39:32 AM

If member's presence is absent they won't get calls.

I tried changing the presence to 'Present' in the Ring Group form, but after dialing the ring group, the user's presence went back to absent. Is there a way to prevent this?

Title: Re: NO DISTB message when dialing ring group pilot number
Post by: Magpye on June 28, 2019, 07:18:54 AM

Are they an ACD agent?
ACD agents can't be in ring groups

Title: Re: NO DISTB message when dialing ring group pilot number
Post by: synthesis on July 03, 2019, 02:27:46 PM

Quote from: Magpye on June 28, 2019, 07:18:54 AM

Are they an ACD agent?
ACD agents can't be in ring groups

Yes, they are ACD agents. I found a workaround by adding the ACD agents to a new skill group and added the group to a new ACD path. The ACD agents extensions now ring when I call the ACD path number.