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Mitel Forums => Mitel Software Applications => Topic started by: taylorjones20 on May 22, 2019, 04:49:54 PM

Title: Contact Center Client - Are the Instant Messages Encrypted?
Post by: taylorjones20 on May 22, 2019, 04:49:54 PM

As stated, are the in house instant messages encrypted while in transit?

Title: Re: Contact Center Client - Are the Instant Messages Encrypted?
Post by: Ericlaracuente on May 22, 2019, 05:04:40 PM

Depends on your configuration.

If your exposing the chat to the internet you should have SSL enabled, and depending on your network it may be fully encrypted or partially (if you're offloading SSL from a load balancer).

So I guess the questions to you would be around your networking and the configuration on your Contact Center server.