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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: BlackSunshine on May 22, 2019, 03:45:02 PM

Title: STAR Question
Post by: BlackSunshine on May 22, 2019, 03:45:02 PM

Does Day/Night service key override a STAR?  I have a customer that needs a STAR setup but needs the ability of override on certain occasions.  Thanks

Title: Re: STAR Question
Post by: Tech Electronics on May 22, 2019, 04:02:11 PM

BlackSunshine,

That all depends on how you program it.

We typically will have 2 separate Call Routing Tables, 1-Day and 2-Night. During the day the DID will go to the STAR and at Night it will go to a CRA for Inclement Weather.

You can also set the STAR to react to Day Mode and Night Mode as well by checking the box for Day or Night or Both.

Thanks,

TE