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Mitel Forums => Mitel Software Applications => Topic started by: Ronan on May 13, 2019, 09:58:04 AM

Title: MICC : list of calls for a day
Post by: Ronan on May 13, 2019, 09:58:04 AM

Hello,

my client would like a report with a list of all the inbound calls of the day, with ANI, time of call, outcome, length of call, maybe name of the agent.
The only one that comes close that I can find is the lifecycle, but there is too much information, they just want one line by call.

To them (and me) that should be a basic report but it isn't there.

If you have any ideas it would be appreciated.

Regards

Title: Re: MICC : list of calls for a day
Post by: Tom2018 on May 14, 2019, 08:50:54 AM

Hi Ronan,

try "Queue (Group) Internal/External Call Counts by Period"

regards,
Tom