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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Tech Electronics on May 08, 2019, 12:55:08 PM

Title: Hunt Group Automatic Failover?
Post by: Tech Electronics on May 08, 2019, 12:55:08 PM

Guys,

I know this must be a trivial thing to most of you, but I am not sure how to approach this scenario within the 3300.

I have an MiCC IVR setup to answer calls via a Voice Hunt Group filled with Message Ports [2000].
I  also have a Voice Mail Hunt Group Pilot for the NuPoint [2500] and within the NuPoint I created Call Director boxes to emulate the Workflows in the MiCC IVR.

Now, let's say the MiCC goes down for whatever reason; planned or otherwise.

What can I do, or what would be best practice, to create an automatic failover of the MiCC Voice Hunt Group to the Voice Mail Hunt Group of the NuPoint.

Thanks,

TE

Title: Re: Hunt Group Automatic Failover?
Post by: ZuluAlpha on May 08, 2019, 03:34:04 PM

Call Rerouting First Alternative to NuPoint?