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Mitel Forums => Mitel Software Applications => Topic started by: Frontline on May 08, 2019, 12:46:58 PM

Title: NuPoint Attendant mailbox
Post by: Frontline on May 08, 2019, 12:46:58 PM

Somehow callers are leaving messages in the Attendant MB. Haven't figured out how they are getting there yet but...

How can I prevent callers from leaving a message in that mailbox or is there a way to send a caller who reaches that mailbox say to the operator group?

If I set that mailbox with a greeting only FCOS, what happens o the caller?

What are the disadvantages of just deleting the attendant MB?

Any thoughts appreciated!

Title: Re: NuPoint Attendant mailbox
Post by: acejavelin on May 08, 2019, 04:25:51 PM

Make a new FCOS (copy the current one assigned to the extension to a new, unused one)and remove FCOS bits 40-45, then assign that FCOS to the admin mailbox.

You cannot delete mailboxes the Attendant or Administator mailboxes (998/999), the system will not allow it.

Title: Re: NuPoint Attendant mailbox
Post by: Frontline on May 09, 2019, 08:17:25 AM

Thanks Ace. I'll get that set up but what will happen now if a caller reaches that mailbox?

Title: Re: NuPoint Attendant mailbox
Post by: acejavelin on May 09, 2019, 12:02:07 PM

Quote from: Frontline on May 09, 2019, 08:17:25 AM

Thanks Ace. I'll get that set up but what will happen now if a caller reaches that mailbox?

It will play the greeting then disconnect I believe... Look through the FCOS bits, they control everything about a mailbox.

Title: Re: NuPoint Attendant mailbox
Post by: Frontline on May 10, 2019, 08:28:11 AM

I did find this is the documentation finally...


So I have it set up as a greeting only and have the system attendant number set as x1000 which is a soft key appearance on a couple of attendant consoles so I believe they should be all set

Thanks again