Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: scuk on September 17, 2008, 04:57:45 PM
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Hi all,
I have a 3300 CX which breaks out to the PSTN via a DPNSS link to a Meridian Option11.
Every 2 hours the D channel goes down and obviously any calls in progress are dropped. I can see that the 3300 appears to be loosing sync but i do not know why, we have had Meridian engineers in to look at there kit and can not find the cause.
I have attached a copy of the logs below, this happens over and over again every 2 hours on the dot..........HELP !
Maintenance 2638 Warning 2008/Sep/16 05:01:04 DPNSS VDsu Mod 1 Port 1 Maintenance: Category(Category0); msgFormatId(0)D-channel is DOWN!
Maintenance 2637 Info 2008/Sep/16 03:15:59 DpnssM1p1 Maintenance: Category(Category0); msgFormatId(0)MTNETSNC switching to long term accumulator mode for link 0
Maintenance 2636 Warning 2008/Sep/16 03:15:54 Call Control - Maintenance Maintenance: Category(Category1); msgFormatId(0) ------------ Current System Alarm : | NO ALARM | viewed from Active ------------
Maintenance 2635 Warning 2008/Sep/16 03:15:52 Call Control - Maintenance Maintenance: Category(Category1); msgFormatId(0)Change in network synchronizing source from free run to source 01 Justification : New synchronizing source has just become available
Maintenance 2634 Info 2008/Sep/16 03:15:47 DpnssM1p1 Maintenance: Category(Category0); msgFormatId(0)MTNETSNC select clock sync for link 0 health is PASSED
Maintenance 2633 Warning 2008/Sep/16 03:01:26 Call Control - Maintenance Maintenance: Category(Category1); msgFormatId(0)Change in network synchronizing source from source 01 to free run Justification : system clock at 01 01 01 fails to synchronize
Software 2632 Warning 2008/Sep/16 03:01:23 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (29).
Software 2631 Warning 2008/Sep/16 03:01:23 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (28).
Software 2630 Warning 2008/Sep/16 03:01:23 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (27).
Software 2629 Warning 2008/Sep/16 03:01:23 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (26).
Software 2628 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (25).
Software 2627 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (22).
Software 2626 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (21).
Software 2625 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (20).
Software 2624 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (19).
Software 2623 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (18).
Software 2622 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (17).
Software 2621 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (16).
Software 2620 Warning 2008/Sep/16 03:01:22 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (15).
Software 2619 Warning 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (14).
Software 2618 Warning 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (13).
Maintenance 2617 Info 2008/Sep/16 03:01:21 DpnssM1p1 Maintenance: Category(Category0); msgFormatId(0)MTNETSNC disable netsync source link 0 requested
Software 2616 Warning 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (12).
Maintenance 2615 Info 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 Maintenance: Category(Category0); msgFormatId(0)NetSync unstable phases: 63: 09a 09a 09a 09a 09a 09a 09a 09a 19a 19a 19a 09a 09a 09a 19a 19a index=6
Maintenance 2614 Info 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 Maintenance: Category(Category0); msgFormatId(0)Potential NetSync problems phase shifts: 1
Software 2613 Warning 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (11).
Software 2612 Warning 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (10).
Software 2611 Warning 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (9).
Software 2610 Warning 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (8).
Software 2609 Warning 2008/Sep/16 03:01:21 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (7).
Software 2608 Warning 2008/Sep/16 03:01:20 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (6).
Software 2607 Warning 2008/Sep/16 03:01:20 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (5).
Software 2606 Warning 2008/Sep/16 03:01:20 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (4).
Software 2605 Warning 2008/Sep/16 03:01:20 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (3).
Software 2604 Warning 2008/Sep/16 03:01:20 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (2).
Maintenance 2603 Warning 2008/Sep/16 03:01:19 Call Control - Maintenance Maintenance: Category(Category1); msgFormatId(0)
Maintenance 2602 Warning 2008/Sep/16 03:01:19 Call Control - Maintenance Maintenance: Category(Category1); msgFormatId(0)---------------+--------+-------+-------+-------+---------+---------+---------- Trunks | 38 | 1 | 2 | Minor | > 0 | 10 | 100 | ---------------+--------+-------+-------+-------+---------+---------+----------
Maintenance 2601 Warning 2008/Sep/16 03:01:19 Call Control - Maintenance Maintenance: Category(Category1); msgFormatId(0)---------------+--------+-------+-------+-------+---------+---------+---------- |Total In| Unavailable | Alarm Threshold Percentages Category | System | Total | | Alarm | MINOR | MAJOR | CRITICAL
Maintenance 2600 Warning 2008/Sep/16 03:01:19 Call Control - Maintenance Maintenance: Category(Category1); msgFormatId(0) ------------ Current System Alarm : | MINOR | viewed from Active ------------
Software 2599 Warning 2008/Sep/16 03:01:17 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (29).
Software 2598 Warning 2008/Sep/16 03:01:17 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (28).
Software 2597 Warning 2008/Sep/16 03:01:16 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (27).
Software 2596 Warning 2008/Sep/16 03:01:16 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (26).
Software 2595 Warning 2008/Sep/16 03:01:16 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (25).
Software 2594 Warning 2008/Sep/16 03:01:16 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (22).
Software 2593 Warning 2008/Sep/16 03:01:16 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (21).
Software 2592 Warning 2008/Sep/16 03:01:16 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (20).
Software 2591 Warning 2008/Sep/16 03:01:16 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (19).
Software 2590 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (18).
Software 2589 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (17).
Software 2588 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (16).
Software 2587 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (15).
Software 2586 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (14).
Software 2585 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (13).
Software 2584 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (12).
Software 2583 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (11).
Software 2582 Warning 2008/Sep/16 03:01:15 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (10).
Software 2581 Warning 2008/Sep/16 03:01:14 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (9).
Software 2580 Warning 2008/Sep/16 03:01:14 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (8).
Software 2579 Warning 2008/Sep/16 03:01:14 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (7).
Software 2578 Warning 2008/Sep/16 03:01:14 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (6).
Software 2577 Warning 2008/Sep/16 03:01:14 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (5).
Software 2576 Warning 2008/Sep/16 03:01:14 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (4).
Software 2575 Warning 2008/Sep/16 03:01:14 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (3).
Software 2574 Warning 2008/Sep/16 03:01:14 DPNSS VDsu Mod 1 Port 1 DpnssVdsu::Vdsu2CpHandleMsgInIdle - SENT CRM channel (2).
Maintenance 2573 Info 2008/Sep/16 03:01:12 Call Control - Maintenance Maintenance: Category(Category1); msgFormatId(0)MC269CA Universal E1 at location 06 1 02 01 Type of diagnostics : Background Scope of report : Hybrid Reason(s) for report: - Remote Alarm Indication Signal : Absent
Maintenance 2572 Info 2008/Sep/16 03:01:12 DPNSS VDsu Mod 1 Port 1 Maintenance: Category(Category0); msgFormatId(0)D-channel is UP.
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Someone who knows more about this may reply. It looks like the Mitel is syncing to clock source 01 - which I think is set to PLID 1,1,1??? Who is supposed to be the master clock - Mitel or Meridian?
I'm probably way off on this one.....
-Chak
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So that we can see a little more detail on this, go to the command line and type the command "dts read <PLID OF CIRC> last 12".
Capture the text and upload it here.
This tells me you have a problem with the T-1 itself.
Type of diagnostics : Background Scope of report : Hybrid Reason(s) for report: - Remote Alarm Indication Signal : Absent
Now the "phase shifts" tells me that you might have the Mitel trying to clock off the Nortel and the Nortel clocking of the Mitel. If this is happening then they can never *quite* get into sync and the link will eventually reset. The Nortel is notorious for when the span drops to have to dial into it and reset it whereas the Mitel will recover without intervention.
If clocking is set properly, look to replace your stratum clock. I've seen this very recently on one of our systems and replacing the clock resolved the problem.
Ralph
www.usartandcraft.com (http://www.usartandcraft.com)
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On the Nortel go into LD 60 and SSCK 0 and see what the clock source is set to it it the PSTN or the Mitel
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WooHoo! I was totally guessing and seem to have been on the same track that the experts are on. Maybe I'll learn something about this stuff yet!
-Chak