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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: tim.miller@tnlottery.com on November 22, 2010, 02:46:19 PM

Title: Voice mail routing
Post by: tim.miller@tnlottery.com on November 22, 2010, 02:46:19 PM

Can anyone one tell me how to go about hanging up an outside call that only listens to a menu node or announcement only voice mail message.  Currently if the user hears the message the system automatically routes them to the auto attendent or system mailbox.  I would like for the call to simply disconnect.  System type Mitel 3300 ICP v 5.

Title: Re: Voice mail routing
Post by: limamikeseven on November 23, 2010, 03:28:56 PM

The better wasy of handling this would be to configure a RAD message, the voicemail will always keep the port open until you hang up.

Title: Re: Voice mail routing
Post by: tim.miller@tnlottery.com on November 23, 2010, 10:50:17 PM

Will try that thanks.

Title: Re: Voice mail routing
Post by: ralph on November 24, 2010, 12:23:20 PM

Just be sure to check your security.   Ringing directly to a RAD can turn it into an auto attendant that will allow the caller to dial anywhere the COR of the trunk allows. 
Including international calling.

Ralph