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Mitel Forums => Mitel Software Applications => Topic started by: Tech Electronics on May 02, 2019, 09:54:23 AM

Title: MiCC - How to Transfer to a Hunt Group
Post by: Tech Electronics on May 02, 2019, 09:54:23 AM

Guys,

I have setup a Basic Resilient Hunt Group, with no members, that Call Reroutes to different ACD Paths when the Primary Controller Fails.

I see that the Hunt Group has been imported into the MiCC when I look under Hunt Groups.

When I try to use a Transfer Action to transfer calls to that Hunt Group it doesn't show up as an option to transfer to. How do you perform a transfer to a Hunt Group within a Work Flow?

Thanks,

TE

Title: Re: MiCC - How to Transfer to a Hunt Group
Post by: Magpye on May 02, 2019, 11:48:47 AM

Hi Tech Electronics,

You can manaully type any dialable number in the destination field under the properties of a transfer action within a workflow.