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Mitel Forums => Mitel Software Applications => Topic started by: msouva on April 02, 2019, 02:13:27 PM

Title: MBG - Emergency Call
Post by: msouva on April 02, 2019, 02:13:27 PM

I am looking for information on a log entry.  It is from a SIP phone on the MBG.  The event type is "emergency call".  I reviewed the SMDR call records on the 3300 and did not see any 911 call go out from that extension.

Thank you,

Mark

Title: Re: MBG - Emergency Call
Post by: ZuluAlpha on April 03, 2019, 10:16:51 AM

An Emergency Route does not necessarily have to be to 911. In ARS Routes in the 3300 you may want to see if anything else is set up as an Emergency Route.

Title: Re: MBG - Emergency Call
Post by: Tom2018 on April 04, 2019, 03:36:12 AM

I have the same error.
Everytime if the operator with DN 100 is called, an emergancy call is logged.
But only on the MBG, not in the mcd.....

Title: Re: MBG - Emergency Call
Post by: msouva on April 04, 2019, 03:56:46 PM

Tom, how did you determine that calling DN 100 caused it?

Title: Re: MBG - Emergency Call
Post by: johnp on April 04, 2019, 08:58:47 PM

Go into the deployment profile and remove that in the emergency number list. Also you can get rid of it from the MBG as it might have a false alarm, not sure where it is at there but I'll look. It is some ini file, maybe tug.ini

Title: Re: MBG - Emergency Call
Post by: Tom2018 on April 05, 2019, 04:30:55 AM

Quote from: msouva on April 04, 2019, 03:56:46 PM

Tom, how did you determine that calling DN 100 caused it?

Really simple: I dial the DN 100 and immediately an error occured

Title: Re: MBG - Emergency Call
Post by: Tom2018 on April 05, 2019, 04:33:31 AM

Quote from: johnp on April 04, 2019, 08:58:47 PM

Go into the deployment profile and remove that in the emergency number list. Also you can get rid of it from the MBG as it might have a false alarm, not sure where it is at there but I'll look. It is some ini file, maybe tug.ini

Hi,
I know about the config in the deployment profile. But there are only the local emergency numbers entered (see screenshot attached)

regards,
Tom

Title: Re: MBG - Emergency Call
Post by: johnp on April 08, 2019, 08:26:39 PM

You will have to get rid of them in the tug.ini file /etc/tug/tug.ini as this is what creates the tug db in home/e-smith/db/tug. The property is emergNumbers. I don't have the info from Mitel, but if you edit the tug.ini, you might get away with a simple db config setprop tug emergNumbers 911 if you need additional it would be 911,XXX,YYY,ZZZ. You could also edit this file but be careful if doing so.

Title: Re: MBG - Emergency Call
Post by: johnp on April 09, 2019, 10:58:28 AM

The proper commands are;

db tug setprop config emergNumbers 911
expand-template /etc/tug/tug.ini

db tug getprop config emergNumbers  will show current value

Title: Re: MBG - Emergency Call
Post by: Tom2018 on April 11, 2019, 09:03:19 AM

 ;D
great! Wich services to restart? only tug?

regards,

Title: Re: MBG - Emergency Call
Post by: johnp on April 11, 2019, 03:48:17 PM

I think if you go to the MBG setting you can stop it then restart it this should be all that is needed

Title: Re: MBG - Emergency Call
Post by: Tom2018 on April 12, 2019, 03:02:46 AM

 ;D ;D
Great, this did the Job

Many thanks!
Is this somewhere documented?

regards,
Tom

Title: Re: MBG - Emergency Call
Post by: johnp on April 12, 2019, 04:03:29 PM

I don't think so. I had this issue a year or two ago and remember some of what tech support said. I am also involved in a site that has 3 digit extension so it is relevant. I just needed to get into their system and determine the correct commands.  It helps to have a decent understanding of the e-smith smeserver and how it's template system works. I ran an e-smith server at home for several years and often fall back on their guidelines. Either way, just add this to your own knowledge base. Only is a problem when dealing with 3 digit extensions.