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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: philellis on March 21, 2019, 05:40:32 AM

Title: Mitel Direct Dial Ring Group
Post by: philellis on March 21, 2019, 05:40:32 AM

Hi All,

I am wanting to set up a direct dial and use that number as a ring group. I understand how to set up a ring group however i have never done this with a direct dial before.

Could anyone help me /point me in the right direction with where to find and configure direct dials?

Thanks for any help,
Phil

Title: Re: Mitel Direct Dial Ring Group
Post by: Tech Electronics on March 21, 2019, 07:50:43 AM

philellis,

What do you mean by direct dial?

Are you referring to a DID/DDI from the outside that people would call or are you just looking at an internal Directory Number [DN] being dialed that would ring the group?

Thanks,

TE

Title: Re: Mitel Direct Dial Ring Group
Post by: philellis on March 21, 2019, 07:58:24 AM

Hi TE

Im referring to a DID/DDI that people can call from the outside. We use a SIP connection so thought it would have been under Trunks > SIP but no such joy :(

Thanks,
Phil

Title: Re: Mitel Direct Dial Ring Group
Post by: magnus on March 21, 2019, 02:11:15 PM

You need to set the SIP trunk to go to the CRT. Generally this is setup by default.


The CRT is under system>Trunk Related>Call routing tables
This is a top down list so make sure that your phone number is above the E and *. Just direct it to the Hunt group you have setup.

Title: Re: Mitel Direct Dial Ring Group
Post by: philellis on March 25, 2019, 10:23:03 AM

Hi,

Thanks for the reply, however i dint seem to have the option in the admin console for system>trunk related. Also i am unable to find an option called 'trunk related' anywhere.

Cheers,
Phil

Title: Re: Mitel Direct Dial Ring Group
Post by: Tech Electronics on March 26, 2019, 08:45:31 AM

philellis,

What options you do have under the System folder?

You may not have the true administrator credentials.

Thanks,

TE