Mitel Forums - The Unofficial Source

Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: k.parrent on March 15, 2019, 01:22:15 PM

Title: Auto Attendant question
Post by: k.parrent on March 15, 2019, 01:22:15 PM

Setting up a new mitel 470 release 6.
I would like to play the AA once, pause for a couple seconds, play the AA again, and then if the call is not answered dump the call into a General mailbox. I have successfully set up the AA and have been able to get the call into the general mailbox on no answer but I can't seem to figure out how to get the AA to repeat.

Title: Re: Auto Attendant question
Post by: k.parrent on March 15, 2019, 04:11:36 PM

I don't know if this is the best/only way to do it but I have come up with a way to hear the AA once, and then for it to repeat and then dump the caller into a general mailbox.
I created two AA's and made the first one go to the second at the "end of greeting" and then I made the second go to the general mailbox at the end of greeting.
Anyway, is this the way to do it or is there a simpler solution?