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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ScottL on March 07, 2019, 04:19:23 PM

Title: New phone not installing
Post by: ScottL on March 07, 2019, 04:19:23 PM

I have a new phone I am setting up on a new extension. I tried using the Send using Hold key option, it didn't do anything.

I entered the MAC into the extension, rebooted, the phone first had a fatal exception, then it displayed the following:
Waiting for LLDP
Waiting for DHCP
Vlan 2
DHCP Discovery
Using Option 125
Contacting server

Final screen: IP address of the MCD, but nothing else. I did a factory reset, same thing. I tried another phone, same result.

Any ideas on repairing it?

Thank you,

Scott

Title: Re: New phone not installing
Post by: johnp on March 07, 2019, 07:08:57 PM

Model of phone would be nice, assume it is a 5300 series. What version of software is your system running? You might try putting it in teleworker mode with the system ip address and see if it connects and upgrades/downgrades firmware

Title: Re: New phone not installing
Post by: ScottL on March 11, 2019, 10:55:20 AM

It's a 5330 IP, I bought it used.

The MCD is Active software load: 14.0.1.29.

Scott

Title: Re: New phone not installing
Post by: NEPhoneGuy on March 11, 2019, 11:33:59 AM

The extension you are trying to register - is it setup properly i.e. same phone type? Are you in the field or in a lab environment and getting connected to a different system inadvertently?

Title: Re: New phone not installing
Post by: acejavelin on March 11, 2019, 01:30:22 PM

Factory default the set and check the system logs, that would be my first two ideas...

Title: Re: New phone not installing
Post by: VinceWhirlwind on March 11, 2019, 08:41:00 PM

Try rebooting the phone with the "up" volume key pressed in.
After the phone is booted up, go to Tools > Diagnostics > Override tftp version, erase main load, then select reset.