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Mitel Forums => Mitel Software Applications => Topic started by: dan231 on March 07, 2019, 04:17:47 PM

Title: Phone Manger failed to connect
Post by: dan231 on March 07, 2019, 04:17:47 PM

I have 30 installs working just fine.  I upgraded a Win7 box to Win10 using the full pro version of 10 install DVD and this pc won;t connect.
Am I missing a pre-req?
I can ping the server, but keeps failing on connecting.

I am at a loss.

Title: Re: Phone Manger failed to connect
Post by: dan231 on March 07, 2019, 04:44:52 PM

Actual error is:  Failed Creating Session

Title: Re: Phone Manger failed to connect
Post by: NTEDave on March 08, 2019, 10:11:45 AM

Very odd but on a couple of clients I have had the software try and use the Remote IP first.

So if you enter the local IP address of the server into the Remote IP fields it connects, re-configures the IPs itself correctly then works!

Title: Re: Phone Manger failed to connect
Post by: dan231 on March 08, 2019, 11:25:28 AM

Under settings, there is no option for remote.  I'm not seeing the left side options at all.
:Connection, User preferences, Etc..

Title: Re: Phone Manger failed to connect
Post by: dan231 on March 08, 2019, 11:29:29 AM

The xml file in Programdata is only like 20 lines.  A working install is 78.  Could my install not be completing?

Title: Re: Phone Manger failed to connect
Post by: NTEDave on March 11, 2019, 09:33:09 AM

Looks like it.

Do you ever get the chance to click settings so you can get into the normal settings and options menu?

It would be good if you could get in and turn logging on, that would probably tell you straight away whats wrong.

Title: Re: Phone Manger failed to connect
Post by: dan231 on March 11, 2019, 09:35:28 AM

There was no option for the remote settings.  We are rebuilding that PC now.  Phone tech that came out could not fix it and told us that pc was the issue, but provided no direction.