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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: k.parrent on March 01, 2019, 01:41:22 PM

Title: 2 line keys on phones but second caller gets a busy signal
Post by: k.parrent on March 01, 2019, 01:41:22 PM

I cannot seem to figure out how to allow both of my line keys to ring on incoming calls. When I have taken a call on line 1 and then a call is presented to line 2 the caller hears a busy signal. I would like for line 2 to ring and then a 3rd call to be forwarded to voice mail. Can someone tell me what I'm missing?

Title: Re: 2 line keys on phones but second caller gets a busy signal
Post by: sarond on March 02, 2019, 03:43:32 AM

What system type?

Title: Re: 2 line keys on phones but second caller gets a busy signal
Post by: k.parrent on March 11, 2019, 12:58:28 AM

Mitel 470 release 6. Staging it in my office atm.

Title: Re: 2 line keys on phones but second caller gets a busy signal
Post by: zoo on March 11, 2019, 03:33:30 AM

Try - terminal -> Multi lines -> select 3 (default 1), permission set -> busy on busy -> untick...
BR

Title: Re: 2 line keys on phones but second caller gets a busy signal
Post by: k.parrent on March 11, 2019, 11:20:55 AM

Thanks zoo. You nailed it.