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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: k.parrent on February 26, 2019, 05:13:21 PM

Title: Need to create a User Group with overflow to General Delivery Mailbox
Post by: k.parrent on February 26, 2019, 05:13:21 PM

I am setting up a mivoice 400 for the first time. I need some help with what seemed like a simple request but I am failing at it. I need to set up a user group that rings 6 phones 6 times and then overflows to a general delivery mailbox. I have the user group created and the Gen Delv MB but I can't seem to get a call to ring through the UG to the GD MB. Can anyone help me out with this?

Title: Re: Need to create a User Group with overflow to General Delivery Mailbox
Post by: sarond on February 26, 2019, 09:04:51 PM

You would use CDE's for this.

Create a CDE that rings the UG and then forwards on no answer to another CDE that has the mailbox as the destination.

It takes a little bit of getting used the way the 400 works with it's routing.

Title: Re: Need to create a User Group with overflow to General Delivery Mailbox
Post by: k.parrent on February 27, 2019, 10:36:27 AM

Thanks sarond, just tried it out. Works great!

Title: Re: Need to create a User Group with overflow to General Delivery Mailbox
Post by: Curtin_BPW on February 19, 2020, 12:09:02 PM

is there a way to CFNA the user group or CDE to a specific users's voicemail box?

Title: Re: Need to create a User Group with overflow to General Delivery Mailbox
Post by: sarond on February 19, 2020, 08:08:12 PM

I think you would have to use an AA that transfers the call to a user mailbox, then set this as the CDE destination.