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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Starburst19 on February 23, 2019, 08:38:58 AM

Title: ACD Flow
Post by: Starburst19 on February 23, 2019, 08:38:58 AM

Hi,
I’m trying figure out how our ACD path flows in, the system was configured by someone else I’m trying reserve engineer it.

I know how the number comes and how’s it terminates to the groups, it the bit in the middle which I’m having difficulties with.

We got no ACD paths setup on our system, Im confused how it was setup. Below is what I found so far:-

***External Number***
‪12345 678901‬
 
***Direct Inward Dialling Service***
6790
 
***Telephone Directory***
Group1 8#76
      
                     |
                     |
                     |            ?????????????????
                     |
                     |
                    \/
 
***ACD Agent Skill Groups***
8678 – Agents

Any ideas where to look?

Thanks

Title: Re: ACD Flow
Post by: VinceWhirlwind on February 24, 2019, 08:05:51 PM

What is 6790 exactly?