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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Topdogkaine on February 22, 2019, 10:30:40 AM

Title: HX-5000 DTMF Suppression on calls
Post by: Topdogkaine on February 22, 2019, 10:30:40 AM

Hello

Is there a feature that will suppress DTMF tones during a call?
System is HX-5000

Thanks Chris

Title: Re: HX-5000 DTMF Suppression on calls
Post by: Tech Electronics on February 22, 2019, 10:46:50 AM

Topdogkaine,

Are you using SIP Trunks or POTS lines?

If it is SIP Trunks then you may be using the wrong DTMF Decoding Payload which will result in no DTMF.

If it is POTS lines it may be that the Hybrid Balance circuit is not calibrated correctly.

The other issue is that all of your DTMF resources are in use or going bad.

How many devices do you have on your system?

Do you have a PEC or PS-1 or both?

Thanks,

TE

Title: Re: HX-5000 DTMF Suppression on calls
Post by: Topdogkaine on February 25, 2019, 09:43:33 AM

I want to be able to suppress the DTMF tones during the call So CRedit card details are not heard. Is this a feature as i know it is possible on other systems.

Title: Re: HX-5000 DTMF Suppression on calls
Post by: Tech Electronics on February 25, 2019, 12:31:11 PM

Topdogkaine,

I am not sure what you are asking about, and at what point would someone hear the DTMF tones for credit card information?

Thanks,

TE