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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: RLyon on February 20, 2019, 05:40:33 PM

Title: can not CFWD 6940
Post by: RLyon on February 20, 2019, 05:40:33 PM

I have several 6940's and the system will not allow me to fwd to an internal extension nor an outgoing. Is there a setting in the mivoice 250 that enables or disables call fwd?

Title: Re: can not CFWD 6940
Post by: NTEDave on February 25, 2019, 05:01:40 AM

How are you trying to set the call forward, just done it on one here and I pressed.

Cog button for settings
Press Call Forward
Enter a destination for the Call Forward type then put a tick in the box to turn it on
Then pressed save

Works fine for me.

Cheers.

Title: Re: can not CFWD 6940
Post by: RLyon on February 25, 2019, 10:23:21 AM

Yes, I have tried it like that as well as the TopSoft keys. I have tried Immediate, NA, Busy. none of which works.

Title: Re: can not CFWD 6940
Post by: Tech Electronics on February 25, 2019, 12:34:23 PM

RLyon,

Is DEE setup and turned on for that user? Nothing technically disables System Forwarding, but DEE does override it.

Thanks,

TE

Title: Re: can not CFWD 6940
Post by: jbbts on February 25, 2019, 02:02:00 PM

Are you using the phones in conjunction with Phone Manager or as SIP endpoints directly connected to the 250?

Title: Re: can not CFWD 6940
Post by: RLyon on February 26, 2019, 10:50:57 AM

Endpoints, I also disabled DEE in the users and still not working. Total of 10 phones

Title: Re: can not CFWD 6940
Post by: Tech Electronics on February 26, 2019, 04:51:32 PM

RLyon,

What is the error you are getting; if anything?

Thanks,

TE

Title: Re: can not CFWD 6940
Post by: jbbts on February 27, 2019, 11:13:29 AM

Can you even manually forward a SIP Station?  I have never tried.

Title: Re: can not CFWD 6940
Post by: RLyon on February 27, 2019, 04:59:57 PM

Mitel said the reason is that the phones were in a hunt group and with sip phones I guess it has to be a direct line. You can not forward to a sip phone thats in a hunt group.. Is there a way around this. I would like to keep my phones in the hunt group but still be able to forward to them

Title: Re: can not CFWD 6940
Post by: magnus on February 27, 2019, 05:12:50 PM

I think the confusion here is that Hunt groups ignore the forwarding of phones. The issue of it being a SIP phone is irrelevant for that.

If you set a direct line to that phone you should be able to forward it.

If you set the phone to forward to an internal extension and call it from another phone does it work?

Title: Re: can not CFWD 6940
Post by: DND ON on February 27, 2019, 09:28:41 PM

Hunt group calls will follow a manually forwarded intercom call, but won't forward off-site.

At least that's how it works with phones actually designed to work on the system.

Title: Re: can not CFWD 6940
Post by: NEPhoneGuy on March 02, 2019, 09:07:42 PM

How is the call presented to the station? From what I'm seeing here it sounds like the phone is a member of group of some sorts, if that's the case forwarding on that station won't really apply like you might think. If a did or another station calls the forwarded station directly does it  work okay?