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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: BlackSunshine on February 15, 2019, 08:04:14 PM

Title: Phone Manager 5.1 Device IP address won’t stay
Post by: BlackSunshine on February 15, 2019, 08:04:14 PM

I’m installing phone manager with call recording. If I go under Phone Systems> Devices... I see my 5330 phones. When select edit the MAC Address / IP address doesn’t show.  If I enter them both they  won’t survive a reboot.  How do I get them to stay?   Since I’m doing call recording I need them to stay.  Any help appreciated

Title: Re: Phone Manager 5.1 Device IP address won’t stay
Post by: BlackSunshine on February 15, 2019, 10:08:28 PM

I am performing Database Saves...still won’t keep

Title: Re: Phone Manager 5.1 Device IP address won’t stay
Post by: Skytech on February 18, 2019, 12:26:09 PM

Since you are doing Call Recording you must have the MiVoice 250 port mirrored over to the MiVoice office Suite interface port on your switching. May need to do wireshark to verify

Title: Re: Phone Manager 5.1 Device IP address won’t stay
Post by: BlackSunshine on February 18, 2019, 06:43:12 PM

Yes that was it.  I have port mirroring set up but for some reason it isn’t working but it was an inexpensive Zyxel.  I exchanged it with a HP Procurve and it worked fine.  The MAC and IP auto configured. Thanks for the help

Quote from: Skytech on February 18, 2019, 12:26:09 PM

Since you are doing Call Recording you must have the MiVoice 250 port mirrored over to the MiVoice office Suite interface port on your switching. May need to do wireshark to verify