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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: eugenej on February 14, 2019, 12:03:06 PM

Title: DND does not work for SIP trunk calls
Post by: eugenej on February 14, 2019, 12:03:06 PM

I'm unable to get DND to work for SIP trunk calls to an ACD station. I've tried the setting in system options form not NOT allow override but I guess the SIP trunk does not fall in the "supported" trunk type category.
Anyone got this working somewhere perhaps.

Title: Re: DND does not work for SIP trunk calls
Post by: x-man on February 15, 2019, 09:48:08 AM

Not sure to the extent but I do know that SIP trunks are not treated as 'trunks' in some cases; they are treated like private IP trunks rather than public trunks  (system to system which is probably why they are not treated as public trunks) IIRC. Call length timer being one. Is that option available from the station settings. That may have changed in later releases.

Title: Re: DND does not work for SIP trunk calls
Post by: Ericlaracuente on February 15, 2019, 09:15:02 PM

Definitely would take a look at COS assigned got he trunks