Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: WIBLUESFAN on February 10, 2019, 01:04:13 PM

Title: Second PKM 24 goes offline randomly several times a week
Post by: WIBLUESFAN on February 10, 2019, 01:04:13 PM

I have a receptionist with 2 PKM 24 units. The second one will go offline and the only way I can get it back online is to remove the attached device and then readd it. Seems to be totally random. It'll go months with no problem and then happen twice in the same day. The first PKM never goes offline, only the 2nd one. Tried swapping them, setting up on another phone, changing the connecting cable, same issue. Any ideas?

Title: Re: Second PKM 24 goes offline randomly several times a week
Post by: august on February 11, 2019, 11:15:46 AM

What model of phone and PKM.  Firmware issue?

Title: Re: Second PKM 24 goes offline randomly several times a week
Post by: Ronan on February 12, 2019, 09:14:37 AM

Maybe not enough electric juice on that cable, add a properly sized POE injector ?

Title: Re: Second PKM 24 goes offline randomly several times a week
Post by: WIBLUESFAN on February 12, 2019, 10:31:50 AM

additional info...it's a PKM 48 not a 24..not sure why I flubbed that. Phone model is an 8568

Title: Re: Second PKM 24 goes offline randomly several times a week
Post by: Tech Electronics on February 12, 2019, 12:52:10 PM

WIBLUESFAN,

Did you make sure that the external power cord is plugged into the base of the phone?

Thanks,

TE

Title: Re: Second PKM 24 goes offline randomly several times a week
Post by: DND ON on February 12, 2019, 12:55:48 PM

Unfortunately, that's a common problem with 8528 and 8568 phones. They just go off-line, no rhyme or reason.

You've stumbled upon the quickest way to resolve the issue - remove the device and add it back in programming.

Title: Re: Second PKM 24 goes offline randomly several times a week
Post by: WIBLUESFAN on February 14, 2019, 11:26:18 AM

Thanks for all the info. I appreciate it!