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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Ronan on January 31, 2019, 05:50:04 AM

Title: Phone history missing suddenly
Post by: Ronan on January 31, 2019, 05:50:04 AM

Hello,

on a ISS server with MiVB 8 SP3 PR2. 6930 and 6940 phones.

All was working well for some weeks (new install) then suddenly no more history on the phones, it shows up empty.

I reproduced this on my own phone which is on a different system, different country, same version (clustered systems). I had an history, I cleared it, then it wasn't populating again. I deleted the phone, recreated it, no improvement. I changed the phone type to 5330, still no luck. It's like there is something going on with the database, but there is no alarm, and I have no idea where the history is stored. I solved it for my phone by restarting the MiVB.

I can schedule a restart for the other system, but I'm stumped by this issue, has it happened before to you guys ?

Regards

Title: Re: Phone history missing suddenly
Post by: Tom2018 on January 31, 2019, 06:49:19 AM

Hi Ronan,

take a look into the System Options, is the Call History enabled?

regards,

Title: Re: Phone history missing suddenly
Post by: Ronan on January 31, 2019, 08:02:29 AM

Call History - Default Call History Records      10
Call History - Disable Record Generation      No

Title: Re: Phone history missing suddenly
Post by: Tom2018 on February 01, 2019, 03:14:59 AM

Hi Ronan,

I slept over it a night....isn't the call history stored in the 6900 ip phones directly?
I think that have nothing to do with the mcd himself

Title: Re: Phone history missing suddenly
Post by: Magpye on February 01, 2019, 03:40:25 AM

There is a bug with the 6900 series where if you change an extension number call history stops working for the handset so it could be related.

This is also resolved by a reboot.

Title: Re: Phone history missing suddenly
Post by: Tom2018 on February 01, 2019, 04:02:36 AM

reboot the phone or mcd?

Title: Re: Phone history missing suddenly
Post by: Ronan on February 01, 2019, 04:57:53 AM

Stored on the phone, what if we use hot desk users ?

Magpye : is it mentioned somewhere by mitel, a release note ?

Title: Re: Phone history missing suddenly
Post by: sunspark on February 04, 2019, 03:51:29 AM

I already had this problem, in some cases it's enough to restart the pbx and in other cases it is necessary to back/restore database.

Title: Re: Phone history missing suddenly
Post by: Ronan on February 04, 2019, 04:59:49 AM

A reboot "solved" it, however I'm worried it might come back. I looked at the latest release note and it isn't mentioned.

The history came back, not just the functionality, so it really looks like some database becoming unreadable, or a frozen process.