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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on January 09, 2019, 09:20:47 AM

Title: Ring Group ?
Post by: pakman on January 09, 2019, 09:20:47 AM

 created a ring group for the main line of branch A. When someone calls the main line it rings employees both lines. In the scenario where an employee is on line one helping a customer and they need to call back office but another call comes into the main line. The employee cannot use their second line until someone picks up that call. Is there a way around this somehow? Without me adding a third line.

thanks

Title: Re: Ring Group ?
Post by: VinceWhirlwind on January 10, 2019, 12:48:44 AM

There is a CoS option called "Busy phone when any line in use" which would prevent the second call from ringing the handset.

Title: Re: Ring Group ?
Post by: NEPhoneGuy on January 10, 2019, 10:59:46 AM

If I am understanding you correctly, make a conference call might work. When you initiate the conferece call it places the caller on hold and you get dial tone. You call call whoever you need and just not join a callers then retrieve the original call after you've asked your question, etc.

Title: Re: Ring Group ?
Post by: johnp on January 10, 2019, 07:05:38 PM

You could add another single line key DN that the could use for an outgoing line

Title: Re: Ring Group ?
Post by: pakman on January 11, 2019, 02:25:47 PM

Thanks! I will try the busy phone option.