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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: brennan_latrell on December 27, 2018, 10:49:42 AM

Title: When user presses voicemail button on phone, it rings a different extension
Post by: brennan_latrell on December 27, 2018, 10:49:42 AM

When user presses voicemail button on phone, it rings a different extension's mailbox.
I can't find 1606 extension referenced anywhere.

In Phone Manager, the 1606 shows up as well. (See attachment)

Title: Re: When user presses voicemail button on phone, it rings a different extension
Post by: DND ON on December 27, 2018, 02:56:28 PM

When they press the Voice Mail key or Message key?

Title: Re: When user presses voicemail button on phone, it rings a different extension
Post by: Tech Electronics on January 03, 2019, 01:51:00 PM

brennan_latrell,

It appears as though 1606 had left a message for this phone to call it back. So basically it is user error or misunderstanding on how to use the Message Notification button.

If it was in mistake then just have them press the * key after pressing the Message Notification button.

Thanks,

TE