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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rhys.ci.hughes on December 19, 2018, 12:38:15 PM

Title: Voicemail ports
Post by: rhys.ci.hughes on December 19, 2018, 12:38:15 PM

Hello all
Just wondering if anyone knows of a way to monitor Voicemail port usage.

We have a site that uses AA + embedded call recording + general and User mailbox functions.

Our site had issues when callers dialled in and got the AA greeting but know options worked, then they didn’t for 2-4 test calls, then they did, etc.

All calls into the Mitel used out band DTMF so we know this wasn’t an option. We are thinking with the call volume at this time could it be no ports available


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Title: Re: Voicemail ports
Post by: petr.necas on December 19, 2018, 02:43:18 PM

If you are a MSA member I believe you can create a simple application that connects to the PBX, monitors all the voicemail ports and reports actual state of each individual port.

Title: Re: Voicemail ports
Post by: johnp on December 19, 2018, 04:53:33 PM

Don't think it could be volume if they heard the greeting.

Title: Re: Voicemail ports
Post by: x-man on December 23, 2018, 04:12:27 AM

There is a maintenance command to look at the voicemail ports to give live status of each port. From memory it is a stat command and there are options to use. Check out maintenance command help which lists all these things.