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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: JasonPetty on December 13, 2018, 12:42:36 PM

Title: Transfer to an extension
Post by: JasonPetty on December 13, 2018, 12:42:36 PM

Hello,

When our admin tries to transfer a call to a certain extension, if the user doesn't answer the call rings back to the admin instead of going to the users voicemail. What needs to be programmed so the transferred call goes to voicemail? Thank you.

Title: Re: Transfer to an extension
Post by: Tech Electronics on December 13, 2018, 12:53:24 PM

JasonPetty,

You need to setup System Forwarding and not have the person perform a Transfer to Hold, but a Transfer to Ring.

Thanks,

TE

Title: Re: Transfer to an extension
Post by: JasonPetty on December 13, 2018, 01:18:39 PM

Could you please explain? Forwarding path is set up already.

Title: Re: Transfer to an extension
Post by: lowradiation on December 13, 2018, 03:14:52 PM

System Forward may be disabled.  At phone enter feature 352 to enable

Title: Re: Transfer to an extension
Post by: Tech Electronics on December 17, 2018, 11:26:46 AM

JasonPetty,

A transfer to hold will recall back to the originating extensions recall destination.

Thanks,

TE


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