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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: BobbyMitel on November 28, 2018, 04:29:59 PM

Title: Mitel Desk Phone Going To Voicemail
Post by: BobbyMitel on November 28, 2018, 04:29:59 PM

Hello -

We have various users complaining that they are not getting calls to their desk phones; all inbound calls go to voicemail but all outbound calls work fine.  Both users that I have contacted have Micollab setup.  As a workaround, we enabled external twinning so they can still get calls to their cell phones.  I checked the call forwarding profile and the do not disturb form and both are off.  I ran the feature extension command and nothing is listed for "Active Features".  Please let me know of any other troubleshooting steps.

Thanks!
Bobby

Title: Re: Mitel Desk Phone Going To Voicemail
Post by: VinceWhirlwind on November 28, 2018, 07:39:41 PM

If nothing shows in the LOCATE FEATURE EXTENSION nnnn command, the next thing I would try is the MDUG form, check their group, see if the deskphone is "present".

Title: Re: Mitel Desk Phone Going To Voicemail
Post by: BobbyMitel on November 29, 2018, 07:11:31 AM

Quote from: VinceWhirlwind on November 28, 2018, 07:39:41 PM

If nothing shows in the LOCATE FEATURE EXTENSION nnnn command, the next thing I would try is the MDUG form, check their group, see if the deskphone is "present".

Thanks for your help.

In Multi-Device UG... His desk phone, external twinning ext. and softphone are listed and all are "Present"

Title: Re: Mitel Desk Phone Going To Voicemail
Post by: BobbyMitel on November 30, 2018, 07:30:54 AM

It appears that this issue only involves Micollab users.  Not all, but some.  Still troubleshooting.

Thanks