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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: tahammod on November 19, 2018, 05:32:47 AM

Title: Record a Call on 5312 set
Post by: tahammod on November 19, 2018, 05:32:47 AM

Hi,
We have Mitel 3300 controller mostly with 5312 set. I want to enable record a call Feature Key those sets. So, user can start the recording by pressing the button. Currently it record always. Please advise me what settings I need to change.

COS settings
Record A Call
 Record-A-Call - Save Recording on Hang-up  Yes
 Record-A-Call - Start Automatic Incoming Call Recording  Yes
 Record-A-Call - Start Automatic Outgoing External Call Recording  Yes
 Record-A-Call Active  Yes

Extension key settings for Button Number 3
Line Type Record a Call

Thank you in advance

Title: Re: Record a Call on 5312 set
Post by: sarond on November 19, 2018, 06:41:50 AM

Quote from: tahammod on November 19, 2018, 05:32:47 AM

Hi,
We have Mitel 3300 controller mostly with 5312 set. I want to enable record a call Feature Key those sets. So, user can start the recording by pressing the button. Currently it record always. Please advise me what settings I need to change.

COS settings
Record A Call
 Record-A-Call - Save Recording on Hang-up  Yes
Record-A-Call - Start Automatic Incoming Call Recording  Yes
 Record-A-Call - Start Automatic Outgoing External Call Recording  Yes
 Record-A-Call Active  Yes

Extension key settings for Button Number 3
Line Type Record a Call

Thank you in advance

Just change the Automatic recording to - No

This will still allow manual recording by feature.

Title: Re: Record a Call on 5312 set
Post by: tahammod on November 19, 2018, 10:04:32 AM

Quote from: sarond on November 19, 2018, 06:41:50 AM

Quote from: tahammod on November 19, 2018, 05:32:47 AM

Hi,
We have Mitel 3300 controller mostly with 5312 set. I want to enable record a call Feature Key those sets. So, user can start the recording by pressing the button. Currently it record always. Please advise me what settings I need to change.

COS settings
Record A Call
 Record-A-Call - Save Recording on Hang-up  Yes
Record-A-Call - Start Automatic Incoming Call Recording  Yes
 Record-A-Call - Start Automatic Outgoing External Call Recording  Yes


Worked. I was counting keys top to bottom not other way.

Thanks
 Record-A-Call Active  Yes

Extension key settings for Button Number 3
Line Type Record a Call

Thank you in advance

Just change the Automatic recording to - No

This will still allow manual recording by feature.