Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: AJ-Indelco on November 08, 2018, 04:12:53 PM

Title: Used phone not working - 5320e
Post by: AJ-Indelco on November 08, 2018, 04:12:53 PM

Hello,

We had a couple phones get damaged that were 5320 models. So I had a resource that was changing phone systems and tossing their 5320e.  Shouldn't I be able to just reset the phone to default and change to my settings?  Or is it not that simple?

I did the reset, changed to my settings that I normally would have done on a new phone. Made the change in the phone system. Reboot the phone and it just hangs on contacting server.

Thanks in advance.
AJ

Title: Re: Used phone not working - 5320e
Post by: acejavelin on November 08, 2018, 05:13:09 PM

If you are stuck on CONTACTING SERVER, then you most likely have a setting wrong... If you reset, then assuming you don't use DHCP or LLDP to provision the device, is to set the VLAN and put it in Teleworker mode.

Although a properly configured system and network should require nothing but plugging in the phone. :)

Title: Re: Used phone not working - 5320e
Post by: AJ-Indelco on November 09, 2018, 07:44:28 AM

When I purchased these used phones I didn't change my license since I was just replacing existing units. That wouldn't have anything to do with it?

Thanks again.

Title: Re: Used phone not working - 5320e
Post by: acejavelin on November 09, 2018, 01:03:17 PM

No, that wouldn't have anything to do with it...