Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: CBeyer on November 06, 2018, 09:24:36 AM
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We currently have a Hunt Group setup where users activate there participation in the Hunt Group by dialing a code (322). This sets up their phone to receive calls made to the Hunt Group. The next day, another member of the group will activate their phone, it all depends on which of the 10 members of the group is "on call" in the office.
We ran into a situation yesterday where ALL participants had deactivated their phone, meaning no one was setup in the Hunt Group, no one was receiving calls. When dialing the Hunt Group extensions (2014), the person dialing receives a busy signal.
Is there a way to forward calls made to the Hunt Group to possibly another Hunt Group (receptionist's group) if all participants have deactivated their use of the Hunt Group?
I guess we want people calling in to be able to reach someone (receptionist) other than a busy signal.
Thanks!
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In a word, no.
The only way to do that is to program a Recall destination for the hunt group. However, intercom calls will receive a busy signal until the recall timer expires, and calls will forward every time the recall timer expires, whether anyone is available or not.
The supervisor, or the employees themselves, will need to coordinate who's on the phones.
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You could put an unused analog extn port in there so you don't get busy tone.
Downsides are what DND said.