Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: Maarten on November 01, 2018, 09:54:25 AM

Title: Thrown in to telephony.....a brave new world
Post by: Maarten on November 01, 2018, 09:54:25 AM

Hey there,
I'm Maarten and just started a new job for a couple of months now.
They have a mitel system here with the micollab client for pc's and the micollab app for mobile.
I do not have any server rights,so i can not see in the server itself.

I do have a problem with the synchronisation of the micollab app and the micollab client.
If i open het app on my mobile Phone i can change my status to away or in in office......that will change with my client on my pc.
If i go to my callgroup and change if i'm in or out it does not change in my client on my pc.

So my question is : why is there only a sync of my status and not of my callgroup.

This is my first post,so if there is anything not quite clear,let me know!

Thnx Maarten

Title: Re: Thrown in to telephony.....a brave new world
Post by: adam@telexperts.net on November 13, 2018, 10:15:14 AM

I assume that you are editing your current status. If so when you change this it doesn't actually send a signal to change your status on the PBX. You must change your status to a different one and then back.

If this doesn't work it is possible that there is a problem with your system settings and as you don't have access I would put a ticket in to your provider to have it set up correctly.