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Mitel Forums => SIP On Mitel => Topic started by: bigyorkshire on October 25, 2018, 06:08:19 AM

Title: Rightfax cannot send...
Post by: bigyorkshire on October 25, 2018, 06:08:19 AM

Hi All,

I have a client with a virtual RightFax server and we've just undertaken a migration to SIP.

We can receive faxes without an issue, however sending faxes is being rejected with '403 Forbidden' by the controller.

We're using Gamma SIP trunks on the controller, with T.38 enabled. The RightFax SIP trunk is enabled for Public Access in the COS.

The actual message back from the MiVB is '29h Access Barred'

Any ideas?

Title: Re: Rightfax cannot send...
Post by: sarond on October 25, 2018, 06:47:12 AM

What does your COR look like, I think this can cause an access barred.

Title: Re: Rightfax cannot send...
Post by: Dogbreath on October 25, 2018, 09:15:22 AM

bigyorkshire, a customer had *exactly* this setup working. Had to enable "Suppress Use of SDP Inactive Media Streams" to prevent faxes randomly not sending. The document I followed from Rightfax was 'Mitel 3300 v5 - Configure the Mitel MCD 5.1 for use with Open Text RightFax Technical Configuration Notes.pdf'
Never did work out if the T.38 licenses were ever necessary as it was SIP-SIP.

Title: Re: Rightfax cannot send...
Post by: imanm93 on May 02, 2019, 04:19:18 PM

Quote from: bigyorkshire on October 25, 2018, 06:08:19 AM

Hi All,

I have a client with a virtual RightFax server and we've just undertaken a migration to SIP.

We can receive faxes without an issue, however sending faxes is being rejected with '403 Forbidden' by the controller.

We're using Gamma SIP trunks on the controller, with T.38 enabled. The RightFax SIP trunk is enabled for Public Access in the COS.

The actual message back from the MiVB is '29h Access Barred'

Any ideas?

you should put the Fax Server in a Network Zone that uses T.38