Mitel Forums - The Unofficial Source
Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: Labroy74 on October 21, 2018, 10:03:56 AM
-
Hi all,
I have programmed AA on a system that currently does not have day/night during hours after hours functions. I have had a long hard look at it and I am assuming that I am missing a piece of programming as I was unsuccessful in making the system change between modes. Can you please provide complete programming steps to change between day and night programming?
-
Here's a simple example:
ID Name Function Repeated Start day Stop day Execution date and time Switch group
1 Day Mon-Fri *85011 Enabled Monday Friday 08:30 20
2 Night Mon-Fri *85012 Enabled Monday Friday 17:30 20
-
I can follow that bit easy enough, but what is the bit that decides where the phones ring? Is it just a switch position? I am going to run 24x7 AA except for Saturday morning, when I need the phones to just ring as they are at the moment. I can provide screenshots if you tell me what to get. I currently have the AA assigned on one trunk only for testing, but it is the same in Switch Position 1, 2, 3. I was assuming that the time control feature needs to change the switch position. Then there seems to be a permission set, which I may have worked out
-
Yes the time controlled function in the example is for switch positions.
So you need to have the CDE ring the AA at Switch Position 1 and your alternate destination at Position 2. Change your execution times to suit.
-
Is there a way to tell online what Switch Position the system is currently in?
-
Configuration>Routing>Graphical View>Switch Group
-
Ok, I'm guessing that R3.0 doesn't do that. I've found a lot of things that it doesn't have! Can anyone add a link on how to upgrade system. The licences are up to date.
-
So you are using AMS?
You can go to 3.1.7 in configuration manager to see the switch groups.
-
Yes, I am using AMS for this system. I noticed that SW Grp 1 has changed from what I saw earlier. Still can't quite work out the correlation between the position, group and day night. What it seems, is there a 3 switch positions for each CDE, but I am unsure how that changes to switch group. I may have to admit defeat on this system! I haven't done a leader-led course, so Support doesn't want to know about it - even though we have quite a few of these systems installed and the qualified tech has left the company
-
I hope you at least have the system documents even for R3.0. They will greatly help.
Re: your question on upgrading, the release notes for the new release usually have the hints and will state pre-requisites. One thing to note, when upgrading to a newer release (not HF or SP) you will need a license for that release.
-
leader-led course, so Support doesn't want to know about it - even though we have quite a few
-
I have a Band Aid solution at the moment. It involves me changing the programming manually at the designated times at the moment. I am booked to do my course in February
-
Depends how Mitel want to be but if you're booked into the course a lot of times they will help you as they know you will get certified.
-
Here's a simple example:
ID Name Function Repeated Start day Stop day Execution date and time Switch group
1 Day Mon-Fri *85011 Enabled Monday Friday 08:30 20
2 Night Mon-Fri *85012 Enabled Monday Friday 17:30 20
Ok, I have done this, and the switch group changes from pos 1 to pos 2 at 17:30, but not back to pos 1 the next day?
Håvard
-
Here's a simple example:
IDName FunctionRepeatedStart dayStop dayExecution date and time Switch group
1Day Mon-Fri *85011 Enabled Monday Friday 08:30 20
2Night Mon-Fri*85012 Enabled Monday Friday 17:30 20
Ok, I have done this, and the switch group changes from pos 1 to pos 2 at 17:30, but not back to pos 1 the next day?
Håvard
It depends on which day you are talking about. It should switch during weekdays and be at position 2 from Friday but not back to SW pos. 1 on Saturday and Sunday in this example. It will switch to position 1 again on Monday.
Sent from my SM-G965F using Tapatalk
-
Here's a simple example:
IDName FunctionRepeatedStart dayStop dayExecution date and time Switch group
1Day Mon-Fri *85011 Enabled Monday Friday 08:30 20
2Night Mon-Fri*85012 Enabled Monday Friday 17:30 20
Ok, I have done this, and the switch group changes from pos 1 to pos 2 at 17:30, but not back to pos 1 the next day?
Håvard
It depends on which day you are talking about. It should switch during weekdays and be at position 2 from Friday but not back to SW pos. 1 on Saturday and Sunday in this example. It will switch to position 1 again on Monday.
Sent from my SM-G965F using Tapatalk
IDName FunctionRepeatedStart dayStop dayExecution date and time Switch group
1Day Mon-Fri *85011 Enabled Monday Friday 11:54 1
2Night Mon-Fri*85012 Enabled Monday Friday 11:56 1
Tried this just now, went from 1 to 2, but not back?
-
Because it's gonna switch back to position 1 11:54 the next day.
Sent from my SM-G965F using Tapatalk
-
Sorry, that came out wrong. At 12:40 the call server was in pos 1, and i programmed this:
ID Name Function Repeated Start day Stop day Execution date and time Switch group
1 Dag *85011 Enabled Monday Friday 12:42 1
2 Kveld *85012 Enabled Monday Friday 12:41 1
The server went from pos 1 to pos to 2 at 12:41, but not back at 12:42, am I still fooling around here?
-
That should work.
How do you check that it does not switch back?
-
That should work.
How do you check that it does not switch back?
I have programmed switch pos 2 function on my 6940 that goes red when in pos 2.
Also checking config -> routing -> graphical view -> switch group
-
Remove or change the switchgroup assignment to a higher number. You allocated them to Switch Group 1.
-
Remove or change the switchgroup assignment to a higher number. You allocated them to Switch Group 1.
Thanks :)